Privacy Policy

We collect information that you submit directly, including: your name, email address, phone number, booking and event details, setup/delivery address, account details, and message content when you contact us.

Depending on your booking flow, we may also collect rental contract information and signature evidence for operational and legal recordkeeping.

For completed services, we may store event-related proof photos (for example, setup/pickup documentation) that are associated with the booking record.

Online card payments are processed through Stripe. Bounce Party LA does not store full payment card numbers or card security codes in our application database.

We may store limited payment transaction details such as amount, status, method label, processor reference IDs, and timestamps needed for receipts, accounting, and support.

We use personal information to:

• create and manage customer accounts and bookings;
• prepare, deliver, and support rental services;
• process payments and maintain transaction records;
• send transactional communications about your booking;
• provide customer support and resolve service issues;
• secure our systems and prevent fraud or misuse;
• comply with legal obligations.

We send operational and transactional messages related to your booking and account, including confirmations, schedule updates, payment receipts/reminders, and service-related notices.

If SMS is used, it is intended for transactional booking communications. Reply STOP to opt out of SMS and START to resume where supported.

We may share information with trusted service providers when reasonably necessary to operate our business and services. These may include:

• Supabase (database, authentication, and backend services);
• Stripe (payment processing);
• email/SMS providers used for customer communications;
• hosting and infrastructure providers;
• Google services used for mapping and operational features.

We may also disclose information if required by law, legal process, or to protect rights, safety, and service operations.

Our website uses technical storage mechanisms such as cookies and browser local storage to support essential functionality, including authentication/session continuity and product experience features.

Some site areas may also use local storage to remember user interface preferences.

We may use analytics and advertising technologies in the future, including Google or Meta tools, to understand site usage and improve marketing performance.

As of the date above, this Policy describes the framework for those tools if/when enabled. We will update our disclosures and controls as needed when non-essential tracking technologies are activated.

Some browsers offer a “Do Not Track” (DNT) setting. Our website does not currently respond to DNT signals with a separate technical behavior.

If we implement support for browser-based privacy signals in the future, we will update this Policy.

We retain personal information for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, enforce agreements, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No security method is perfect, and we cannot guarantee absolute security.

You may contact us to request updates to account/contact information or to ask privacy questions about information associated with your bookings and account.

Our services are intended for adults booking event rentals. Our website and account features are not directed to children, and we do not intend for children to submit personal information directly to us through online account or booking forms.

We operate primarily in California. We do not sell customer personal information and do not derive revenue from selling or sharing personal information.

California customers may contact us with questions about this Policy, our data practices, or requests to update account information.

We may update this Privacy Policy from time to time. Changes will be reflected on this page along with an updated revision date when appropriate.

If you have questions about this Privacy Policy or our privacy practices, contact Bounce Party LA at bouncepartyla@gmail.com or (747) 272-2603.